Reservice Triage

Reservice requests arrive as texts, voicemails and forwarded emails, and whoever sees one first triages it from scratch. Paste the ticket and the parts that matter get flagged with the customer's own words quoted: safety signals first, wording that bears on whether this is covered reservice or a new pest, signs a phone walkthrough could resolve it, and what is worth asking before anyone drives out. Whether the truck rolls and what gets billed stays entirely your call.

It reads the ticket and points at its words; it never decides what is covered, never sets a price, and never contacts your customer. Severity means how urgently a person should look, nothing else. Finding nothing to flag is a fact about what it looked for, never a verdict on the request. The listed price covers up to 100 documents or pages a month. Past that it moves to the next tier, and we tell you before it does, never after.